Return Policy

Cart Parts Direct Return Policy

If you have an item that needs to be returned please contact your sales representative or the e-commerce department by phone for instructions. Returns will be refunded in the form they were purchased within 5-7 business days after item received.

Unopened and Unused Items

Unopened items may be returned within 30 days of receiving items. If items were purchased locally it may be returned for a full refund, if item was delivered cost of pick-up and delivery will not be covered. If the item was shipped, the actual costs of outbound and inbound shipping will not be covered, even if the item was "free shipping". We can help offer discounted rates on returned items but not packaging.

Opened and Unused Items

Items that have been opened and not used may be returned within 30 days of receiving the items if in resalable condition. All returned items are subject to a 20% restocking fee for inspection, cleaning, and repackaging. Items that have been shipped will not have inbound or outbound shipping costs refunded, even if the items were "free shipping". We can help offer discounted rates on returned items but the customer is responsible for packaging. Unless the manufacturer specified return policy.

Used Items

Due to federal regulation, items that have gas and oil cannot be shipped until all fluids have been drained. These items must be in "like new" condition and are subject to a 25% restocking fee for inspection, cleaned, and used product resale. Actual costs of outbound and inbound shipping will not be covered in the refund, even if item was "free shipping". Unless the manufacturer specified return policy.

Defective Product

Cart Parts Direct cannot accept returns on "defective products. These items must be taken to a local service center to be fixed under warranty. Cart Part Direct's warranty items are fixed within 3 days unless parts must be ordered.

Damaged Product

Cart Parts Direct will not accept returns on damaged equipment unless the correct procedures have been taken. Please review procedure to receiving equipment to ensure you are not liable for damaged goods.

Canceled Orders

No charges or loss will be applied as long as orders are canceled before items ship. If items have shipped standard return policies apply.