Cart Parts Direct Shipping Policy

Free Shipping

Free Shipping is a service offered on some but not all of the products sold on the Cart Pars Direct online store. Free Shipping only applies on items sold to the lower 48 states. Items with free shipping will be noted with an image overlay and a free shipping indicated on product pages.

Restrictions may apply.

Standard Shipping

Standard shipping is based on items weight and zip code it is being delivered to.

Restrictions may apply.

Receiving

It is up to the customer to know if their address can accept freight shipments by a semi-truck. If you cannot accept shipment by semi-truck other arrangements need to be made, such as terminal pick-up. This is the sole responsibility of the customer.

Know When to Expect

When an item ships from Cart Parts Direct you will be notified with a tracking number through email. You should keep an eye on this tracking so you know when to expect delivery. Most companies call will delivery date and time frame.

Inspect Product

When receiving an item shipped via freight it is very important to inspect the product for damage before signing the delivery receipt. This ensures that the damages will be covered by the freight company. If the product is damaged do not accept the item and call us immediately. Inspect your purchase immediately upon delivery and contact us if anything is broken or missing. After 15 days of receiving the product, we reserve the right to not fulfill claims of missing parts or pieces. After 30 days of receiving the product, we reserve the right to not accept a return of the product for any reason.

Suspected Damage

If a box is damaged it does not mean the product is damaged. If you suspect damage but cannot be certain, note, "possible product damage" on the delivery receipt and have the driver initial as a witness. This will help with a smoother claim process for compensation from the freight company. If the product is damaged and one of these two actions have not been taken, it is the customer's sole responsibility to file a claim with the freight company.